Informativa sulla privacy

Last updated: July 17, 2026

Mesiru operates this online store and website, including all related information, content, features, tools, products, and services, in order to provide our customers with a convenient and personalized shopping experience (collectively, the “Services”).

Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how Mesiru collects, uses, processes, stores, and discloses your personal information when you visit our website, use our Services, make a purchase or other transaction, create an account, or otherwise communicate with us.

If there is any conflict between this Privacy Policy and our Terms of Service regarding the collection, processing, use, or disclosure of personal information, this Privacy Policy will apply.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood the practices described in this Privacy Policy.

1. Personal Information We Collect

For the purposes of this Privacy Policy, “personal information” means information that identifies you or can reasonably be linked to you.

Personal information does not include information that has been collected anonymously or properly de-identified so that it cannot reasonably be used to identify you.

Depending on how you interact with our Services, where you live, and applicable legal requirements, we may collect or process the following categories of personal information:

Contact Information

This may include:

• Your name
• Email address
• Telephone number
• Billing address
• Shipping address

Payment and Financial Information

This may include:

• Payment method
• Payment card information
• Billing details
• Transaction information
• Payment confirmation
• Other information necessary to process your payment

Payment information may be collected and processed directly by Shopify, payment processors, banks, or other payment service providers. Mesiru may not directly store complete payment card details.

Account Information

If you create an account, we may collect:

• Username
• Password or authentication information
• Account preferences
• Saved addresses
• Communication preferences
• Account settings

Order and Transaction Information

This may include:

• Products you view
• Products you add to your cart or wishlist
• Products you purchase
• Past orders and transactions
• Returns, refunds, or cancellations
• Discounts and promotional offers used

Communications With Us

We may collect information you provide when you contact us, including when you:

• Submit a customer service inquiry
• Request a return or refund
• Report an order or product issue
• Submit a review
• Communicate with us by email, online form, or social media

Device and Technical Information

We may automatically collect certain technical information, including:

• IP address
• Device type
• Browser type
• Operating system
• Network connection information
• Device identifiers
• Cookie identifiers
• Other unique online identifiers

Website Usage Information

We may collect information about how you interact with our Services, including:

• Pages you visit
• Products you view
• Links you click
• The date and time of your visits
• How you navigate through the website
• Referring websites or advertising sources
• Your interactions with emails or advertisements

2. Sources of Personal Information

We may collect personal information from the following sources:

Directly From You

We collect information directly from you when you:

• Create an account
• Place an order
• Subscribe to marketing communications
• Contact customer service
• Submit a form or review
• Request a return or refund
• Otherwise provide information to us

Automatically Through the Services

We may collect information automatically when you use our website through cookies, pixels, analytics technologies, log files, and similar technologies.

From Service Providers

We may receive information from companies that provide services on our behalf, including:

• Shopify
• Payment processors
• Shipping and fulfillment providers
• Website hosting providers
• Analytics providers
• Customer support providers
• Marketing and advertising providers
• Fraud prevention and security providers

From Business Partners and Other Third Parties

We may receive information from marketing partners, social media platforms, advertising networks, referral partners, and other third parties, as permitted by applicable law.

3. How We Use Your Personal Information

Depending on how you interact with Mesiru, we may use your personal information for the following purposes.

Providing and Improving Our Services

We may use your personal information to:

• Process and fulfill your orders
• Process payments
• Arrange shipping and delivery
• Provide order confirmations and delivery updates
• Process returns and refunds
• Create and manage your account
• Remember your preferences
• Save items in your cart or wishlist
• Provide product recommendations
• Enable customer reviews
• Improve our website, products, and customer experience
• Personalize your shopping experience

Customer Service and Communications

We may use your information to:

• Respond to your questions
• Provide customer support
• Resolve product, payment, shipping, or order issues
• Communicate with you about your account
• Send transactional messages relating to your orders
• Maintain our relationship with you

Marketing and Advertising

Where permitted by applicable law, we may use personal information to:

• Send promotional emails or other marketing communications
• Inform you about new products, promotions, and special offers
• Personalize advertisements
• Measure the effectiveness of marketing campaigns
• Show advertisements based on products you viewed, purchased, or added to your cart

You may unsubscribe from promotional emails at any time by selecting the unsubscribe link contained in the email.

Even after you unsubscribe from promotional communications, we may continue to send you non-promotional communications regarding your orders, account, returns, refunds, security, or other service-related matters.

Security and Fraud Prevention

We may use personal information to:

• Verify your identity
• Authenticate your account
• Protect customer accounts
• Detect and prevent fraud
• Investigate suspicious activity
• Prevent unauthorized transactions
• Protect our website, customers, and business
• Maintain a secure payment and shopping environment

You are responsible for keeping your login details and account password confidential. Please do not share your password or other account access information with anyone else.

Legal and Regulatory Purposes

We may use personal information to:

• Comply with applicable laws and regulations
• Respond to lawful requests from courts, regulators, law enforcement agencies, or government authorities
• Establish, exercise, or defend legal claims
• Investigate disputes or potential violations of our policies
• Enforce our Terms of Service and other agreements
• Protect our rights and the rights of our customers or other parties

4. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies to operate and improve our Services.

These technologies may help us:

• Remember your preferences
• Keep products in your shopping cart
• Understand how customers use our website
• Improve website performance
• Prevent fraud
• Measure marketing performance
• Personalize content and advertising

Some cookies are necessary for the website to function properly. Other cookies may be used for analytics, personalization, or advertising.

Depending on your location, you may have the option to manage certain cookie preferences through our cookie banner, browser settings, or other privacy controls available on the website.

Disabling certain cookies may affect the functionality or availability of some parts of our Services.

5. How We Disclose Personal Information

We may disclose personal information to third parties for legitimate business purposes, including the following circumstances.

Shopify and Service Providers

We may disclose information to Shopify and other companies that provide services on our behalf, including:

• Website hosting
• IT services
• Payment processing
• Data analytics
• Customer support
• Cloud storage
• Order fulfillment
• Shipping and delivery
• Fraud prevention
• Marketing and advertising

These providers may process your information only as necessary to provide their services, subject to their contractual obligations and applicable privacy laws.

Business and Marketing Partners

We may disclose information to business and marketing partners that help us provide advertising, promotional, analytics, or marketing services.

For example, Shopify and third-party advertising providers may use information about your interactions with our store and other websites to personalize advertisements.

Depending on where you live, you may have the right to opt out of certain targeted advertising, sharing, or sale of personal information as those terms are defined under applicable law.

When You Request or Authorize Disclosure

We may disclose information when you request, direct, or consent to the disclosure.

For example, we may provide your name, delivery address, telephone number, and order details to shipping providers so that they can deliver your order.

We may also disclose information when you use social media widgets, third-party login services, payment integrations, or other connected services.

Corporate Transactions and Legal Requirements

We may disclose personal information:

• In connection with a merger, acquisition, financing, restructuring, bankruptcy, or sale of all or part of our business
• To comply with applicable laws or legal processes
• In response to subpoenas, court orders, search warrants, or lawful government requests
• To enforce our terms, policies, and agreements
• To protect Mesiru, our customers, our Services, or other persons from fraud, harm, or unlawful activity

6. Our Relationship With Shopify

Our store is hosted and supported by Shopify.

Shopify collects and processes personal information relating to your access to and use of our Services in order to operate, maintain, protect, and improve the Shopify platform and the shopping experience.

Information submitted through our store may be transmitted to Shopify and other service providers located in countries or regions outside the country where you live.

We may also use Shopify features that combine information from your interactions with our store, other Shopify merchants, and Shopify services to help protect, analyze, improve, and grow our business.

For certain processing activities, Shopify may be independently responsible for processing your personal information and responding to requests relating to its use of your information.

You may review Shopify’s Consumer Privacy Policy and privacy request options through Shopify’s official privacy website.

7. Third-Party Websites and Links

Our Services may contain links to websites, applications, social media platforms, or other online services operated by third parties.

We do not control and are not responsible for the privacy, security, accuracy, content, or practices of third-party websites or services.

When you leave our website, you should review the privacy policies and terms of the relevant third party before providing personal information.

Information you share publicly or semi-publicly through social media platforms, product reviews, forums, or similar services may be visible to other users and may be used by those users or third parties.

The inclusion of a third-party link does not necessarily mean that Mesiru endorses or is affiliated with that third party.

8. Children’s Privacy

Our Services are not intended for children under the legal age of majority in their jurisdiction.

We do not knowingly collect personal information from children without appropriate parental or guardian consent where such consent is required by law.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us at support@mesirueye.com to request that the information be reviewed or deleted.

We do not knowingly sell or share, as those terms may be defined under applicable privacy laws, the personal information of individuals under 16 years of age.

9. Security of Your Information

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, misuse, or loss.

However, no security system or method of transmitting information over the internet is completely secure. We cannot guarantee absolute or perfect security.

Please avoid sending sensitive or confidential information through unsecured communication channels.

If you believe your Mesiru account or personal information may have been compromised, please contact us promptly at support@mesirueye.com.

10. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we retain information may depend on factors such as:

• How long your account remains active
• Whether we need the information to fulfill orders
• Whether we need the information to provide customer service
• Legal, tax, accounting, or regulatory obligations
• Fraud prevention and security requirements
• The need to resolve disputes
• The need to enforce our agreements and policies

When personal information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable law.

11. International Data Transfers

Mesiru serves customers in different countries and regions.

Your personal information may be transferred, stored, or processed outside the country or region where you live, including in countries whose data protection laws may differ from those in your jurisdiction.

Where required by applicable law, we will use recognized safeguards for international data transfers.

For transfers from the European Economic Area or the United Kingdom, these safeguards may include the European Commission’s Standard Contractual Clauses, the United Kingdom’s approved transfer mechanisms, or another legally recognized transfer method.

12. Your Privacy Rights

Depending on where you live, you may have some or all of the following rights regarding your personal information:

Right to Access or Know

You may have the right to request information about the personal information we hold or process about you.

Right to Correction

You may have the right to request that inaccurate or incomplete personal information be corrected.

Right to Deletion

You may have the right to request deletion of certain personal information, subject to legal exceptions.

Right to Data Portability

You may have the right to receive a copy of certain personal information in a portable format or request that it be transferred to another organization.

Right to Restrict or Object to Processing

You may have the right to object to or request restrictions on certain processing activities.

Right to Withdraw Consent

Where processing is based on your consent, you may have the right to withdraw that consent at any time. Withdrawal will not affect processing that occurred before your consent was withdrawn.

Rights Relating to Targeted Advertising

Depending on your location, you may have the right to opt out of certain targeted advertising or the sale or sharing of personal information, as those terms are defined under applicable law.

Managing Marketing Preferences

You may stop receiving promotional emails by selecting the unsubscribe option included in our marketing messages.

You may still receive non-promotional messages relating to your account, orders, payments, deliveries, returns, refunds, security, or customer service requests.

These rights are not absolute and may apply only in certain circumstances. We may deny or limit a request where permitted by applicable law.

13. Exercising Your Rights

To exercise an applicable privacy right, please contact us at:

Email: support@mesirueye.com

Please clearly describe your request and provide sufficient information for us to identify your account or relevant transaction.

We may need to verify your identity before processing your request. Verification information will only be used for the purpose of confirming your identity and responding to your request.

Where permitted by law, you may authorize another person to submit a request on your behalf. We may require proof that the person is authorized to act for you and may also ask you to confirm your identity directly.

We will not discriminate against you for exercising your privacy rights.

We will respond within the period required by applicable law.

14. Complaints

If you have concerns or complaints about how we collect, use, store, or disclose your personal information, please contact us at: support@mesirueye.com

We will review your complaint and respond as reasonably required.

Depending on where you live, you may also have the right to appeal our response or submit a complaint to your local data protection or privacy authority.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our business practices
• Changes to our Services
• New technologies or features
• Operational requirements
• Legal or regulatory requirements

When we update this Privacy Policy, we will publish the revised version on our website and update the “Last updated” date.

Where required by law, we will provide additional notice of material changes.

16. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, or if you would like to exercise an applicable privacy right, please contact us:

Mesiru Customer Support
Email: support@mesirueye.com

You may also contact us through the customer support form available on our website.