Versand
Thank you for shopping with us. We are committed to delivering your order safely and efficiently. Please review the following shipping information before placing your order.
Order Processing
All orders are processed within 1–2 business days after payment has been successfully completed.
Orders placed on weekends or public holidays will be processed on the next business day. Processing time is separate from the estimated shipping time listed below.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.
Shipping Fees
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Free shipping on orders of US$39 or more
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A flat shipping fee of US$4.99 applies to orders under US$39
The free-shipping threshold is calculated based on the order subtotal after discounts and before any applicable taxes.
Estimated Delivery Times
Estimated delivery times vary by destination:
| Destination | Estimated Shipping Time |
|---|---|
| United States | 5-10 business days |
| Canada | 5-10 business days |
| Mexico | 8-1 business days |
| Brazil | Approximately 14-18 business days |
| Australia | 5-10 business days |
| United Kingdom | 3-6 business days |
| European countries listed below | 5-10 business days |
The estimated delivery time for the following European countries is 5-10 business days:
Germany, France, Italy, Spain, Portugal, the Netherlands, Belgium, Luxembourg, Sweden, Austria, the Czech Republic, Poland, Slovakia, Slovenia, Ireland, Hungary, Lithuania, Denmark, Croatia, Romania, Latvia, Estonia, Finland, Bulgaria, Greece, Malta, and Cyprus.
Please note that the estimated shipping time begins after your order has been processed and shipped.
Delivery Delays
Delivery times are estimates and are not guaranteed. Delays may occur due to customs inspections, public holidays, severe weather, transportation disruptions, peak shopping seasons, local postal services, or other circumstances beyond our control.
We appreciate your patience if your shipment experiences an unexpected delay.
Tracking Your Order
When tracking information is available, it will be sent to the email address provided during checkout.
Please allow a few business days for tracking information to become active after receiving your shipping confirmation email.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully check your name, street address, apartment or unit number, city, state or province, postal code, country, phone number, and email address before submitting your order.
We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
Incorrect or Undeliverable Addresses
We are not responsible for packages that are delayed, returned, lost, or delivered incorrectly because of an incomplete or inaccurate shipping address provided by the customer.
If a package is returned to us due to an incorrect address, an unavailable recipient, or failure to collect the package, additional shipping fees may apply if the customer requests reshipment.
Customs, Duties, and Taxes
International shipments may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.
Unless otherwise stated during checkout, any customs duties, import taxes, or related charges are the responsibility of the recipient. These charges are determined by local customs authorities and are not included in the product price or shipping fee.
Lost or Damaged Packages
If your package appears to be lost, significantly delayed, or damaged during transit, please contact our customer service team with your order number and relevant photos or tracking information.
We will review the situation and assist you with the appropriate next steps.
Contact Us
For questions regarding shipping or delivery, please contact us at: